FUJIFILM TapePower Center

Product Replacement (RMA)

Instructions for returning tapes for a warranty claim. Please be aware that our testing WILL destroy any data that may be on the tape.

1. Please verify that all tapes being submitted for evaluation are Fujiflm brand.
2. Verify that the tape is not working properly. Check our knowledge base for possible causes and solutions to the problem, and other helpful information. If possible, try using it in a different drive. If the tape works, problem may have been related to the original drive. If problem persists, Fujifilm will be happy to evaluate the tape to determine if it is showing any manufacturing related defects.
3. If ten or more tapes are involved, please contact a Fujifilm Technical Support Manager before submitting tapes for evaluation. (1-800-488-3854)

4. Fill out the form:

   Name: *

   Phone Number: *

   Email Address: *

   Company Name: *

   Return Address: *

   City: *

   State: * - Select - Alabama Alaska Alberta Arizona Arkansas British Columbia California Colorado Connecticut Delaware District of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Manitoba Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Brunswick New Hampshire New Jersey New Mexico New York Newfoundland and Labrador North Carolina North Dakota Northwest Territories Nova Scotia Nunavut Ohio Oklahoma Ontario Oregon Pennsylvania Prince Edward Island Quebec Rhode Island Saskatchewan South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming Yukon

   Postal Code: *

   Drive:

   Library:

   Operating System:

   Backup Software:

   Error Messages:

   Description of the problem: *

   Tape Technology: * - Select - LTO Data Courier Pro

   

   Please enter the letters displayed in the image above: *

   *  Required field

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   Please be aware that our testing WILL destroy any data that may be on the tape. If you need to recover any data, please do so before submitting tape for warranty evaluation. Once our evaluation is completed, it will be determined if the tapes are eligible for replacement under the terms of Fujifilm's Limited Lifetime Warranty. Tapes that pass our testing and meet specifications for new tapes may be returned to the user.

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   Submit